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Terms of service

Terms of Service

Ashveil

Last updated: February 2025

These Terms of Service ("Terms") govern your use of the website ashveil.co.uk (the "Site") and the purchase or use of any products or services offered by Ashveil ("we", "us", or "our").

By accessing our Site or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use the Site or purchase our products.

1. Website Information

This website is operated by Ashveil.

Website: ashveil.co.uk
Contact: contact@ashveil.co.uk

2. Eligibility

You must be at least 18 years old to use this Site or purchase our products.

By using this Site, you confirm that you are legally capable of entering into a binding agreement.

3. Products & Nature of Services

Ashveil sells jewelry and fashion accessories intended to support personal style and self-expression.

Our products:

  • Are crafted items for personal use

  • Are intended for decorative and fashion purposes

  • Are designed to complement personal style

All information provided on this Site is for informational purposes only.

4. Product Description & Quality

Important

We strive to represent our products as accurately as possible. However:

  • Colors may vary slightly due to screen settings

  • Product finishes may vary slightly due to manufacturing processes

  • Product dimensions are approximate

Material Disclaimer

The information on ashveil.co.uk provides details about materials and product characteristics.

Customers should carefully review product descriptions before purchasing.

Please inspect products upon receipt and contact us immediately if there are concerns about quality.

Results & Satisfaction

Individual preferences may vary. Testimonials and experiences shared on this Site reflect individual experiences and should not be considered typical results.

5. Proper Use & Responsibility

Ashveil products are intended for personal use and decorative purposes.

You agree to:

  • Use products only as intended

  • Follow any care instructions provided

Ashveil is not responsible for misuse, damage, or use inconsistent with product care instructions.

6. Materials & Sensitivities

Our products may contain materials such as:

  • Metals

  • Stones

  • Synthetic or natural materials

Some individuals may have sensitivities to certain materials.

If you experience any adverse reaction (such as skin irritation), discontinue use immediately and consult a healthcare professional if necessary.

7. Orders, Pricing & Payment

All prices are displayed on the Site at the time of purchase.

We reserve the right to:

  • Change prices at any time

  • Limit quantities

  • Refuse or cancel orders at our discretion

Payment must be completed at checkout. Payments are processed securely through third-party payment providers.

8. Shipping

Shipping options, delivery times, and fees are displayed during checkout.

Ashveil is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Events beyond our control

9. Refund Policy

Our Refund Policy is published separately on the Site and is incorporated into these Terms by reference.

Shipping costs are generally non-refundable.

Refund eligibility is subject to the conditions outlined in the Refund Policy.

10. Intellectual Property

All content on this Site, including:

  • Text

  • Images

  • Graphics

  • Logos

  • Videos

  • Designs

is the property of Ashveil or its licensors.

You may not reproduce, distribute, modify, or use any content without prior written permission.

11. Third-Party Links

The Site may contain links to third-party websites.

We are not responsible for:

  • Their content

  • Their privacy practices

  • Their accuracy or policies

Use of third-party sites is at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, Ashveil shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the Site

  • Use or misuse of products

  • Reliance on information provided on the Site

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Ashveil from any claims, damages, or liabilities arising from:

  • Your use of the Site

  • Violation of these Terms

  • Misuse of products

14. Dispute Resolution

Any dispute arising from these Terms or your use of the Site will be resolved through binding individual arbitration, where permitted by applicable law.

You agree to waive any right to participate in class actions or representative proceedings.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws, without regard to conflict of law principles.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will be posted on this page with an updated “Last updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Free delivery worldwide

We offer free express shipping worldwide. All orders are provided with tracking numbers, secured and fully insured.

Satisfied or refunded

If you're not satisfied with your purchase for any reason within 120 days, we'll refund your money, no questions asked.

24/7 Customer Support

Our team is available around the clock to assist you with any questions or concerns you may have.

2 Year Warranty

We stand with the quality and durability of our watches, offering a free 2 year warranty with every timepiece.